Eddy and Wills – Revisit

 

When I visited Eddy and Wills last time, I reported that the coffee and the venue were really good. I also told you about two things that had cost the cafe half a star – firstly, the apparent insistence that if you order a long black coffee, you must also receive a jug of milk on the side and secondly, and more seriously, the cup was not totally clean. The coffee stains on the cup were well away from where I was going to place my mouth but it just left me a little concerned about the “care factor”.

Fast forward to a recent email from the proprietor who thanked me for me review (a pleasure, Matt!) and for pointing out a couple of issues that disappointed him.

In the case of the milk, they had adjusted their point of sale system to default to adding milk to a long black order and may not have trained the staff properly to adjust that accordingly. In the case of the dirty cup, he was horrified, given that they “pride ourselves on the cleanliness of our shop, cups, kitchen, toilets (everything else) so this is really disappointing to us.”

To his credit, Matt and his partner have held a staff meeting and training sessions in response to my concerns and have brought both issues to the attention of their team. It’s great to know that rather than get defensive when criticism is provided in a forum like this, that they read, take action and respond.

I am happy to report that a shiny clean cup was brought to my table without a side order of milk. The coffee tasted as good as last time so I have no hesitation in granting Matt and the team a four and a half star!

 

Link to previous review: Eddy and Wills – November 2015
Address: 130 Church Street
Suburb: Hamlyn Heights 3215
Web Site: www.eddyandwills.com.au
Telephone: 03 5298 2353
Open: Six days per week (closed Monday)
Price: $3.50
Coffee Suppliers: Code Black
Headline: Last time, I thought that the coffee was very, very good and the only reason that I didn’t grant the coveted four and a half stars was a dirty cup. This time, the coffee was equally good AND everything was just right.
Original Coffee Rating: Four stars
Revisit Coffee Rating: Four and a half stars

Eddy and Wills

 

For the fifth review in a row, I’ve managed to find a four-star coffee – this time, at Eddy and Wills, officially in Hamlyn Heights, but probably thought to be in Geelong West by most who visit or drive past.

The cafe is an old shop on the corner of a street, which appears to have been extended to seat an extra ten people, with a courtyard. In total, the venue can probably hold 40 patrons at a time. The cafe appears to be family-friendly and the menu appears to be slightly upmarket, compared to many I have seen around the area.

My long black arrived, accompanied by a small jug of milk, as did the other three or four long blacks I saw delivered during my visit. I’m not sure what to make of this gesture – maybe the proprietors have shares in a dairy company? Maybe they think that no-one drinks coffee without milk? Whatever the reason, the milk was unnecessary and in each of the cases I could see, totally wasted on the customers who received it.

The coffee itself tasted really good – certainly amongst the top ten or fifteen that I’ve encountered. But the good folks at Eddy and Wills cost themselves a 4.5 star rating because of one easy-to-rectify reason – my cup and saucer had coffee marks on them. I am really hopeful that these were spills from the brew I was consuming but, looking at how dry the marks were and where they were on the cup, I suspect that they may not have been. Regardless of when the coffee marks made their way onto the cup, at best, this represents poor quality control and presentation. Every cafe should do a check of the cup before it leaves the coffee-making area to ensure that there are no marks on the cup. If a minor spill occurs on the trip to the table (accidents do happen), a quick apology and clean-up is in order – even an acknowledgment. But as I have found in other places too, near enough is good enough and the wait staff move on to the next customer

And for those who are screaming “foul” because the coffee marks only cost Eddy and Wills half a star, where cup cleanliness cost one other cafe two full stars – in that case, the lipstick certainly wasn’t mine and the stain was actually touching the top of my coffee. At least in this case, it was only on the sides and bottoms of the cup.

 

Address: 130 Church Street
Suburb: Hamlyn Heights 3215
Web Site: www.eddyandwills.com.au
Telephone: 03 5298 2353
Recommended by: Michelle
Open: Six days per week (closed Monday)
Price: $3.50
Coffee Suppliers: Code Black
Headline: Overall, a really good coffee place, worthy of a visit and, importantly, worthy of a really good rating. Unfortunately, they let themselves down with a dirty cup and saucer. That was pretty disappointing given how good everything else was.
Coffee Rating: Four stars